Advisory
The Cool Down
A Florida homeowner reported experiencing power flickers during brief outages, even with a solar and battery backup system designed for self-consumption. The issue appears tied to delayed switchover times in certain systems, such as FranklinWH setups, which can mimic grid interruptions during momentary outages. This technical limitation has sparked frustration among customers expecting uninterrupted power.
In Florida, where brief outages are common during storms, these reliability concerns could erode trust in solar and battery solutions. Customers may not fully understand the constraints of their systems, leaving them dissatisfied when performance falls short of expectations.
Why it matters: Customer trust in solar and battery systems is critical to the success of your programs. Proactively educating customers about system behavior and offering solutions to minimize disruptions can strengthen satisfaction and protect your program’s reputation.