Privacy Policy
Last updated: February 19, 2026
247ignite ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI receptionist service.
1. Information We Collect
Account Information: When you create an account, we collect your name, email address, company name, and website URL.
Chat Transcripts: We store conversations between your website visitors and your AI receptionist, including any personal information visitors voluntarily provide (name, email, phone number, details about their inquiry).
Usage Data: We automatically collect information about how you interact with our service, including IP addresses, browser type, pages visited, and timestamps.
Cookies: We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.
2. How We Use Your Information
- To provide, operate, and maintain the 247ignite service
- To train and improve your AI receptionist's responses using your provided business data
- To send you service-related communications (account confirmations, lead notifications, billing)
- To analyze usage patterns and improve our platform
- To comply with legal obligations
3. Third-Party Services
We use trusted third-party service providers for infrastructure such as database hosting, authentication, AI language processing, and appointment scheduling. These providers process data on our behalf and according to their own privacy policies. We only share the minimum data necessary for each service to function.
4. Data Retention
We retain your account information and chat transcripts for as long as your account is active. If you cancel your account, we will delete your data within 30 days, except where we are required by law to retain it.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS) and at rest. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website.
8. Contact Us
If you have questions about this Privacy Policy or your data, contact us at support@247ignite.com.