📄 Official sourceAdvisory🎯 About Squarespace🎯 About Wix
shopify.com
Shopify reports that 75% of its store owners now use AI tools, with 49% of US adults engaging with chatbots in 2026, up from 33% two years earlier. These AI chatbots assist with tasks such as order tracking and product inquiries, leveraging natural language processing to improve customer service and operational efficiency.
The report also categorizes chatbot types, including conversational AI and virtual agents capable of handling end-to-end processes like returns. Shopify's AI commerce assistant, Sidekick, integrates these capabilities into its platform, reflecting the company's focus on streamlining workflows and enhancing customer engagement.
Why it matters: The widespread adoption of AI chatbots signals a shift in customer service expectations, creating competitive pressure for platforms like Wix and Squarespace to match these capabilities. As AI tools become standard, businesses face rising demands for efficiency and personalization.